What information should I provide when opening a ticket?

To speed up support, please include:

• Your registered email address and Xcurt username.

• The type of issue (technical, billing, account, spam, etc.).

• A detailed description — what you did, what you expected, and what happened.

• The affected URL or link (for link-related issues).

• The approximate date and time when the issue occurred.

• Your operating system and browser (if relevant).

• Screenshots or logs, if available — they are very helpful for bugs.

Tickets with this information are reviewed faster because they reduce back-and-forth messages requesting additional details.