How long will it take to receive a response after opening a ticket?
The response time varies depending on the volume of requests and the complexity of the issue, but as a general rule:
Simple issues (password, login, administrative questions): 12–24 business hours.
Technical issues or complex bugs: may take up to 72 business hours, sometimes longer, depending on the investigation or the need for internal testing.
If you do not receive any response after 5 business days, open a new ticket referencing the previous one — there may have been an issue with submission or the queue.