Discover how the new Ticket Support redefines the standard of service within the Xcurt platform.

 

The customer experience has always been one of Xcurt’s fundamental pillars. As the platform grows and becomes increasingly present in the daily routines of creators, businesses, influencers, and marketing professionals, so does the need to offer faster, more organized support capable of keeping up with the rising volume of requests.

With this in mind, we are launching the new Xcurt Ticket Support — a modern, efficient, and fully integrated solution inside the user dashboard, designed to transform the way you get help and resolve questions.

And it’s not just about answering questions — it’s about creating a support journey that truly makes sense for those who rely on Xcurt every day. The new Ticket Support was created to deliver exactly that: clarity, security, and genuine attention, where every user is treated as a priority.

A support system designed for those who cannot afford to lose time
Content creators need to adjust links quickly.
Online stores need stability and immediate responses.
Marketing professionals need precise guidance for campaigns that cannot wait.

We understand this reality. We know that when something isn’t working, every minute matters. That’s why we built a system that sends your request to the right team in seconds — no queues, no confusion, no messages lost across scattered channels.

With Ticket Support, you simply describe what you need, choose the appropriate category, and that’s it: the specialized team receives your message with all the necessary information to begin solving it.

More transparency, less anxiety
How many times have you opened a support request and wondered:
“Did they see my message?”
“Are they working on it?”
“Do I need to send it again?”

We’ve felt that too — and that’s exactly why we introduced a system that shows everything in real time.

Each ticket displays its current status:
🔸 Under review
🔸 Answered
🔸 In progress
🔸 Completed
🔸 Waiting for your response

You can track every step as if you were right beside the team.
This reduces anxiety, avoids rework, and delivers a much more human and reliable experience.

A team ready to understand your problem, not just answer
What makes this new support so powerful isn’t just the technology — it’s the intelligence behind it.
In the background, each ticket is automatically routed to the correct sector: links, bio pages, QR Codes, plans, payments, performance, or technical adjustments.

This means you don’t receive generic answers — you receive precise guidance from someone who truly understands the topic.
A complex question about QR Codes? It goes directly to QR specialists.
A technical issue with your bio page? It goes straight to the correct team.

In other words: fewer barriers, more solutions.

Details matter — and now they’re all within reach
The system allows you to attach screenshots, videos, links, and detailed descriptions, making diagnosis faster.
And the clearer your information is, the faster our team can deliver a personalized solution for your case.

Your complete ticket history is also saved for future reference. So if you ever have a similar question again, you can review your previous conversation without needing to explain everything from scratch.

A support system that grows with you
We know that professional users — such as influencers, local businesses, e-commerce stores, and agencies — rely on Xcurt to deliver results every day. And when your operation grows, support needs to grow with it.

The new system was developed to handle high volume and automatically prioritize urgent requests, ensuring fast responses even during peak hours.

Additionally, support works side-by-side with the internal tools in your dashboard. This allows our team to see:

your link-in-bio pages;
your active QR Codes and their metrics;
your shortened links;
your automations;
your plan;
and all your current settings.

This means we can act much faster and more accurately — sometimes solving the issue before even asking for more details.

Support is not just assistance. It’s relationship.
At Xcurt, we don’t want to be just the platform where you create links or QR Codes.
We want to be part of your evolution, your growth, and your digital presence.

That’s why our new support system was designed to bring you closer.
To listen, understand, and act.
To transform questions into solutions, problems into opportunities, and requests into conversations that truly add value.

And this is just the beginning.

Much more is on the way: smart automations, suggested replies, integrated self-service, and a complete guidance center. All of this to ensure that you, Xcurt user, always have the best possible experience.

Why did we create Ticket Support?
With more tools, new features, and a growing community, we understood that our users deserved a support channel that was:

More organized
More detailed
Easier to follow
And 100% transparent

Ticket-based support delivers exactly that: a clear structure with history, priority levels, attachments, and objective responses — ensuring no request is ever lost and everything is resolved as quickly as possible.

How Ticket Support works in practice
The new system was designed to be simple, fast, and intuitive. Here’s what you can do inside it and how our support team can help you more effectively:

 

A more human, intelligent customer service experience, prepared to support your growth.

 

Open a Ticket in Just a Few Seconds
Inside the Xcurt dashboard, users will find the new fully integrated support area. Simply select the category related to your issue — such as links, QR Codes, Link in Bio pages, plans, payments, or technical support — and describe the problem. In just seconds, the ticket is sent directly to the specialized team, with no intermediaries and no wasted time.

Follow the image to open a ticket in your Xcurt account!

 

 

 

Track Your Status in Real Time

Each request receives an automatically updated status, allowing you to see exactly which stage your support ticket is in.
The main status indicators include:

Open – your request has been successfully received
Under Review – the team is already analyzing your message
Answered – there is a response waiting for you
Awaiting User Response – we need more details from you
Resolved – your ticket has been completed

Full transparency, from start to finish.

Exchange Messages in an Organized Way

All conversation details are centralized in one place. You can reply, add information, clarify your question, or attach files — all without needing to access other channels. This avoids confusion, dispersion, and lost messages.

Send Attachments and Important Information

If you need to better illustrate the issue, simply attach screenshots, short videos, links, or documents. This feature is essential for the team to quickly understand the situation and deliver an accurate solution, reducing waiting time.

Receive Notifications for Every Update

You’ll be notified whenever your ticket moves to a new stage or receives a new response. This way, even without accessing the dashboard, you can stay updated on the progress of your request.

Complete History of All Support Requests

Every ticket is organized in a history inside your user dashboard. This makes future consultations easier, allows you to revisit previous conversations, and helps maintain continuity without needing to repeat information.

 

 

 

Why Is Ticket Support More Efficient?

The new system offers benefits for both the user and our internal team, creating a more professional and reliable support environment. Among the improvements, we highlight:

✔ Faster Responses
Automatic categorization ensures each request reaches the right team in seconds.

✔ Impeccable Organization
No message gets lost. The centralized history allows you to track everything without confusion.

✔ Specialized Support
Each ticket is routed to the team best prepared to handle that specific type of request.

✔ Full Transparency
Users can view the status of their request in real time, as well as access the entire conversation history.

✔ More Efficiency for Everyone
With fewer communication gaps, errors, rework, and delays decrease — and the chances of solving the issue on the first interaction increase.

Technology and attention combined in a support system designed for those who rely on Xcurt every day.

 

Direct Integration With Your Xcurt Links and Tools

The support system is fully integrated into the platform ecosystem. This means that when a user opens a ticket, our team can automatically view:

your link-in-bio page,
your active QR Codes,
your shortened links,
your widgets,
your customized settings,
and your current plan details.

With this complete view, we can identify issues much more accurately and offer quick solutions — without requiring the user to explain everything from scratch.

 

Who Is This New Support Designed For?

Ticket Support is ideal for all audiences who use Xcurt daily:

Content creators who frequently update their links
Businesses that use operational QR Codes and need speed
Online stores that rely on their bio page as a storefront
Influencers running daily traffic campaigns
Developers and agencies that manage Xcurt for clients

If you work professionally with links and QR Codes, having organized support with a full history makes all the difference.

 

A Commitment to an Even Better Experience

This launch marks a new chapter for Xcurt — one of greater professionalism, efficiency, and closeness with our users.
Our goal is to ensure you feel confident to create, share, and grow, knowing that you have a reliable support channel always available.

Ticket Support is just the beginning. New improvements and support tools are already under development to deliver an even more complete experience.