Can I request priority support? How does ticket priority work?
Ticket priority depends on the type of issue:
High priority: reports of critical bugs (platform downtime, broken links affecting many users, payment failures).
Medium priority: login issues, password reset problems, usage questions.
Low priority: general questions, suggestions, information requests.
You can mark the ticket as “Urgent” in the form — the support team will assess whether it is truly a critical issue. If so, it will be handled as a priority.