How can we help you? Search our knowledge base or browse topics below.

Ticket support does not cover:General usage tutorials (services that are not part of our website,...

Updated 10 months fa

How do I open a support ticket in Xcurt? It’s simple — just locate the ticket support area...

Updated 10 months fa

What information should I provide when opening a ticket?To speed up support, please include:Your...

Updated 10 months fa

How long will it take to receive a response after opening a ticket?The response time varies...

Updated 10 months fa

Can I send screenshots or files in a ticket? How do I do that?Yes — and we strongly recommend it....

Updated 10 months fa

Can I cancel a ticket or let you know the issue has been resolved?Yes. When the problem has been...

Updated 10 months fa

I opened a ticket because my account seems to be blocked. What should I expect?If your account is...

Updated 10 months fa

What should I do if I didn’t receive the password reset email or lost access?First, try the...

Updated 10 months fa

I accidentally opened two tickets for the same issue. Does this cause problems?Yes — duplicate...

Updated 10 months fa

Can I request priority support? How does ticket priority work?Ticket priority depends on the type of...

Updated 10 months fa

How to properly report a bug on the platform via ticket?When reporting bugs, describe the issue step...

Updated 10 months fa

I had a billing or payment issue with Xcurt and opened a ticket. What should I expect?The support...

Updated 10 months fa

Yes. In the support panel, there is a “My Requests” section where you can see the status:...

Updated 10 months fa

Yes — when submitting a suggestion, select the “Feedback / Suggestions” topic in the form....

Updated 10 months fa