Como Podemos Ajudar? Pesquise nossa base de conhecimento ou navegue pelos tópicos abaixo.

Ticket support does not cover:General usage tutorials (services that are not part of our website,...

Atualizado 10 meses atrás

How do I open a support ticket in Xcurt? It’s simple — just locate the ticket support area...

Atualizado 10 meses atrás

What information should I provide when opening a ticket?To speed up support, please include:Your...

Atualizado 10 meses atrás

How long will it take to receive a response after opening a ticket?The response time varies...

Atualizado 10 meses atrás

Can I send screenshots or files in a ticket? How do I do that?Yes — and we strongly recommend it....

Atualizado 10 meses atrás

Can I cancel a ticket or let you know the issue has been resolved?Yes. When the problem has been...

Atualizado 10 meses atrás

I opened a ticket because my account seems to be blocked. What should I expect?If your account is...

Atualizado 10 meses atrás

What should I do if I didn’t receive the password reset email or lost access?First, try the...

Atualizado 10 meses atrás

I accidentally opened two tickets for the same issue. Does this cause problems?Yes — duplicate...

Atualizado 10 meses atrás

Can I request priority support? How does ticket priority work?Ticket priority depends on the type of...

Atualizado 10 meses atrás

How to properly report a bug on the platform via ticket?When reporting bugs, describe the issue step...

Atualizado 10 meses atrás

I had a billing or payment issue with Xcurt and opened a ticket. What should I expect?The support...

Atualizado 10 meses atrás

Yes. In the support panel, there is a “My Requests” section where you can see the status:...

Atualizado 10 meses atrás

Yes — when submitting a suggestion, select the “Feedback / Suggestions” topic in the form....

Atualizado 10 meses atrás