What should I do if I didn’t receive the password reset email or lost access?
First, try the standard “Forgot my password” flow on the website. If the email doesn’t arrive within 10 minutes, open a ticket and provide:
Your registered email address.
The approximate date your account was created.
Any additional information (e.g., username, previous links).
Support can resend the email or — if there is an issue — manually reset your password and notify you through a secure channel.